Delivery + Returns

Locations and delivery times

We know that once you’ve placed an order, you’d like it delivered as soon as possible. We offer different shipping options to a number of countries. For information on the cost of our international shipping options, please refer to the delivery information at checkout.

Dispatching your order

Our dispatch team aims to ship every order within 24 hours, however during busy periods it can take up to 48 hours to ship your order. If you have any queries or have an urgent order, you can email the team at orders@jamesandjake.com and we will do our best to prioritise your parcel.

Packaging

You can choose the packaging you would like at the checkout stage. There are two options, both free of charge:

  1. Premium - James + Jake branded gift pouch and luxury tissue (free)

  2. Low waste - plain, eco-friendly packaging (free)

With our premium branded gift packaging, which comes with a James + Jake pouch and luxury tissue paper, you also have the option to send a personal gift message.

 
 

Christmas and Holiday Deliveries 2023

Our cut off date for guaranteed Christmas deliveries was 5pm Wednesday 20 December, but you can still order James + Jake goods throughout the Christmas period. Our warehouse will be shipping orders as usual on the following dates:

Friday 22 December
Saturday 23 December
Sunday 24 December - CLOSED
Monday 25 December - CLOSED
Tuesday 26 December - CLOSED
Wednesday 27 December - Normal service resumes

Shipping Costs and Deliveries

FREE UK DELIVERY | Orders Over £30 | 3 - 5 working days
UK 48 HOUR TRACKED ROYAL MAIL | 3 - 5 working days | £3.50
UK 24 HOUR TRACKED ROYAL MAIL | 2 - 3 working days | £4.50
USA FAST TRACKED PARCELFORCE | 3 - 5 working days | £8.00
INTERNATIONAL (SELECTED REGIONS) | 7 - 10 working days | £15

Returns

Our goods are created in England from the finest ingredients and all packages are personally quality checked before leaving James + Jake. If you are not completely satisfied with your product, returns are easy. In order for us to process the return and issue your refund, please return your order to us within 14 working days from purchase. Simply email orders@jamesandjake.com quoting your reference number and reason for return. Please return products unopened, unused and in original condition. In the interests of hygiene we are unable to accept any items that have been used or with broken seals.